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E1: SVM: Cache Information And Troubleshooting Caching Issues In Server Manager (Doc ID 866662.1)

Last updated on FEBRUARY 09, 2018

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.97 and Prior and later
Information in this document applies to any platform.


This document was created to assist customers on cache information and troubleshooting the different scenarios, causes and resolutions for caching issues in Server Manager. The knowledge contained on the scenarios described below are not meant as a substitute for the Server Manager Guide, but as an aid for better understanding caching in Server Manager and troubleshooting SM Cache issues.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Scenario 1 - How to clear cache for Tools Release 8.97 and higher
 Scenario 2 - Clear Cache Button Grayed Out, No Permission To Clear Cache
 Option 1
 Option 2
 Scenario 3 - Tools Release 8.98.3 and Above : Clear Cache Button for a Call Object Kernel
 Scenario 4 - Menu Cache Option Not Showing Any Row When Selected
 References to other documents containing cache information and troubleshooting:

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