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E1: OS: How To Collect Crash Dumps Or Core Files From Windows? (Doc ID 870502.1)

Last updated on MAY 30, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Microsoft Windows (32-bit)

Purpose

This document describes steps to install debugging tools on Windows and enable dump logging for any processes that crash. Customers can follow the steps to collect dumps for issues like kernel crashes in a Windows Enterprise Server, activeconsole.exe crash in FAT clients, etc.
 

DISCLAIMER NOTE:
There is a possibility that Microsoft may introduce changes to the steps mentioned below based on the new platform releases, so, we strongly recommend you verify with Microsoft or check for latest updates on their web site: http://support.microsoft.com/kb/241215 and other links included in the next section.

 

Scope

Steps to install debugging tools:

  1. Go to http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx and download the latest version of debugging tools for windows (32 bit). This setup will install WinDbg which is used to study the crash dumps

  2.  Install User Mode Process Dumper from http://www.microsoft.com/downloads/details.aspx?FamilyID=E089CA41-6A87-40C8-BF69-28AC08570B7E&displaylang=en&displaylang=en This will create the folder - C:\kktools

  3. From, C:\kktools\userdump8.1\x86, click setup.exe. This will create the folder - C:\WINDOWS\system32\kktools


Steps to monitor a crashing process:

  1. Go to Control Panel and click on "Process Dumper"
  2. Click on New to add the process for which you need the dump. For example, jdenet_k.exe
  3. Click on Rules and set settings as indicated below:


Steps to enable/disable dump logging using gflags:

  1. Go to C:\Program Files\Debugging Tools for Windows and type the following command:

    Gflags /p /enable <crashing executable name.exe> i.e. gflags /p /enable jdenet_k.exe

    To verify that gflags has enabled page heap verification, use the following command:

    gflags.exe /p

  2. Reproduce the issue and send GCS the crash dump stored in the location, C:\crashdump
NOTE: Once the issue is reproduced and the crash dump is collected, you need to revert the changes by executing the following command: gflags /p /disable <crashing executable name.exe> i.e. gflags /p /disable jdenet_k.exe

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