E1: 03B: FAQ - Frequently Asked Questions about Delinquency Notice Processing and Purging (R03B525, R03B20, R03B21) (Doc ID 945005.1)

Last updated on SEPTEMBER 20, 2024

Applies to:

JD Edwards EnterpriseOne Accounts Receivable - Version XE and later
Information in this document applies to any platform.

Frequently asked questions on delinquency notice processing and purging

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In this Document

Purpose

Question 1: Why are delinquency notices including invoices that are not yet due?

Question 2: What determines which letter was printed when the delinquency notice was last sent to the customer?

Question 3: Why are no Delinquency notices being generated for a customer?

Question 4: How are delinquency notices purged?

Question 5: Can delinquency notices be generated at the parent level?

Question 6: How can invoices that are not due be excluded from the delinquency notices report?

Question 7: Is it possible to exclude non-due transactions on Delinquency Notice? When generating delinquency notices, if the customer falls in the aging category, all the open items (invoice/debit note/credit note/unmatch receipt) will be printed on the delinquency notices even though the items are not due.

Question 8: What does the data selection of the R03B20 (A/R Delinquency Notices Print) ZJDE version mean and can it be changed?

Question 9: Is there a way to automatically have the system e-mail A/R documents like Delinquency Notices, Statements, etc directly to the customers e-mail address that is sorted in the Who's Who A/B e-mail field?

Question 10: What process updates the Age as of Date (data dictionary item DAG) in the F03B15?

Question 11: We are unable to generate delinquency notices on an on enterprise server (AS400). R03B525 completes but R03B20 is not called. Is this a known issue?

Question 12: If you have aging, either via the A/R constants or via the processing options on Credit Analysis Refresh (R03B525), set to -30 10 30 45 60 90 120 180, why are some past due invoices not picked up when running R03B525 to create Delinquency Notices (R03B20)?

Question 13: How can we turn off delinquency notices at customer level?

Question 14: Why are all policies running when running delinquency Notices?

Question 15: When running Credit Analysis Refresh (R03B525) or Statement Notification Refresh (R03B500X) on JD Edwards EnterpriseOne release 9.0, why does the AR Statements Print Driver (R03B5005), which is called by both UBEs, error out?

Question 16: Why is the Credit Analysis Refresh (R03B525), which calls R03B5005, getting into a loop when it is set up to call a custom version of Notices Print (R03B20), even though it works fine for R03B20 | ZJDE0001?

Question 17: Why does the Delinquency Notices report (R03B20) not print the Letter Text, even though Credit Analysis Refresh (R03B525) is generating the R03B20 correctly?

Question 18: Why does Credit Analysis Refresh (R03B525) not pick up credit invoices (negative amount invoices and credit memos)? This causes the F03B11 open amounts total not to match the F03B21 total.

Question 19: For one company we have customers with invoices in different transaction currencies. Should we set up a Notification Instruction for each transaction currency to honor the minimum amount?

Question 20: What is the purpose of the additional values for the following processing option on R03B525 in release 9.2 concerning what is displayed on the Delinquency Notices:

Question 21: When creating Delinquency Notices and Delinquency Fees at the same time, from the same Credit Analysis Refresh (R03B525) run, why are the fees not shown on the notices?

Question 22: The Credit Analysis Refresh/R03B525 that is set up to Generate Delinquency Notices, will generate Delinquency Notice with Letter belonging the policy of company 00000 instead of the transaction company, even if the customer record defined for specific company has a specific policy attached, different than the one for company 00000. What can cause this?

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