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E1: HELP: Troubleshooting EnterpriseOne Helps (PeopleBooks) Known Install Errors and Issues (Doc ID 961024.1)

Last updated on MAY 23, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Microsoft Windows x64 (64-bit)
Microsoft Windows (32-bit)

Purpose

EnterpriseOne Helps (also previously known as PeopleBooks or PSOL) are the help documentation delivered with Oracle JDE EnterpriseOne software.
This document was created to assist customers in troubleshooting the different scenarios, causes and resolutions when installing and/or using EnterpriseOne Helps.

 

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Installation Issues
 Scenario 1:  Helps Installation fails on 64 bit machine
 Scenario 2:  Helps Install Error: This folder is empty - Please run PeopleBooks installer
 Scenario 3:  No files in PSOL folder after installing Helps for EnterpriseOne 8.12
 Scenario 4:  Missing HELP .html Files for Xe and ERP 8 Web Client
 Error Messages
 Scenario 1:  Search Error: No topics found! Query syntax error!
 Scenario 2:  Search Error: No topics found! Query syntax error!
 Scenario 3:  Search Error: No topics found! Query syntax error!
 Scenario 4:  Search throws an exception error: The server encountered an internal error () that prevented it from fulfilling this request.
 Scenario 5:  Error when using Context Sensitive Help E1MENU
 Scenario 6:  After running Create Collections Helps gives syntax error: Can't find dependent libraries
 Scenario 7:  Unable to view Helps from a Web Dev client error: HTTP Status 404
 Scenario 8:  Helps online error: Invalid Topic
 Scenario 9:  PSOL Collections Are Not Being Generated error: No topics found! Query syntax error!
 Scenario 10:  Helps is not showing in web client error: Page cannot be displayed
 Scenario 11:  Error message with all help files that begin with E##.hlp
 Scenario 12:  Helps Does Not Work in FAT Clients Error: HTTP Status 404
 Usability Issues
 Scenario 1:  Context-Sensitive Help Does Not Work in PSOL
 Scenario 2:  Cannot Get PeopleBooks to Work on Web or FAT Client At The Same Time
 Scenario 3:  Solution Explorer helps not working on Windows XP SP2 clients
 Scenario 4:  Blank page after clicking Help in TR 9.1 Local Web Client
 Third Party Software Issues
 Scenario 1:  Unable to Start Apache Service for Helps on Windows 2008
 Scenario 2:  Initial Verity Index Build Fails With Error "{IDXBLD}[FULL] mksyd failed for compiling Synonyms"
References


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