E1: UPG: How to Open A Service Request (SR) For An Upgrade Planning Request (Doc ID 974500.1)

Last updated on MAY 30, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.


This document explains how to open a Service Request (SR) to request an 'Upgrade Planning Session' with Oracle Global Customer Support.  This will give you an opportunity to proactively discuss your upgrade plans with Oracle GCS where we can help clarify roadmaps, best practices and provide general guidance.

NOTE: This SR will be only intended to help initially plan for the EnterpriseOne Software Upgrade.  It is NOT intended to be used to resolve specific issues you may encounter during the E1 upgrade process.  Additional SRs will need to be opened to address those.



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