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E1: UPG: How to Open an SR for an Upgrade Planning Session and Go Live Milestone (Doc ID 974500.1)

Last updated on JUNE 19, 2023

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.


This document explains how to open a Service Request (SR) to request a 'Upgrade Planning Session' with Oracle Global Customer Support.  This will give you an opportunity to proactively discuss your upgrade plans with Oracle GCS where we can help clarify roadmaps, best practices and provide general guidance.

You can also use this as an opportunity to share your milestone/go-live information so we can track them for internal awareness.

NOTE: This SR is only intended to help initially plan for the EnterpriseOne Software Upgrade.  It is NOT intended to be used to resolve specific issues you may encounter during the E1 upgrade process.  Additional SRs will need to be opened to address those.

Looking to implement JD Edwards EnterpriseOne on the Oracle Cloud? Use KM document "How to Open a Service Request (SR) for an Oracle Cloud Infrastructure Planning Session" (Doc ID 2348382.1).



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