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WS: 42: Troubleshooting Backorder Release (Doc ID 1536067.1)

Last updated on JUNE 03, 2021

Applies to:

JD Edwards World Sales Order Management - Version A7.3 cume 4 and later
Information in this document applies to any platform.


 This document describes the causes and resolutions for issues related to the Backorder Release programs (P42117/P42118)

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Issue 1: Backorder release program generates error 2111 (quantity on hand for item is zero), even though there is enough quantity on hand to release the backorder.
 Issue 2: Backordered sales order (SO) detail lines with a line type of W cannot be released by either Backorder Release Batch (P42118) or Back Order Release Interactive (P42117).
 Issue 3: You do not want backordered lines included in the Open Orders amount (OTOT) in Check Credit, P42050.
 Issue 4: You want to backorder a sales order detail line, but Sales Order Entry (P4211) will not allow it. It is going back to a shippable status.
 Issue 5: How can you set up Pick Slip Print - P42520 to print both the backordered and shippable lines, yet to not print if the whole order is on backorder?
 Issue 6: Is it acceptable to change the P42118 Data Sequence sort sequence?
 Issue 7: Should replacement items backorder? 
 Issue 8: Why would a released order continues to show on hold on the sales order header and the F4209 released fields are not updated?

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