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WS: 42: Troubleshooting General Sales Order Management (Doc ID 1544559.1)

Last updated on OCTOBER 24, 2017

Applies to:

JD Edwards World Sales Order Management - Version A7.3 cume 4 and later
Information in this document applies to any platform.

Purpose

To describe how to correct errors and problems resulting from general sales order management 

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Customer Service
 Issue 1: Customer Service Inquiry, item does Not Highlight with associated text
 Issue 2: In A9.1 if you are running multi-currency, when you take option 5 from Customer Service Inquiry, the Quantity /Unit of Measure fields overlay the Exchange Rate data field.
 Pick Slips (P42520)
 Issue 1: Lines on a sales order are printing with different pick slip numbers
 Issue 2: The price on the pick slip prints as $0.00.
 Issue 3: The company listed on the letterhead of P42520 pick slip is wrong.
 Issue 4: The mailing address shows the customer name but has blank values or no address information.
 QOPSBS Subsystem
 Issue 1: Cannot use the subsystem to print Acknowledgments (P42565S) and print Pick Slips (P42520S) from Sales Order Entry.
 Issue 2: When you use the QOPSBS subsystem for automatic processing, the program does not appear to use the DREAMwriter versions set up in the P40105 Define Subsystem.
 Issue 3: You received this error: The data queue DTAQCOM is damaged and may no longer be usable.
 Bill of Lading (P42530)
 Issue 1: If you change the data sequencing and totaling on P42530, Bill of Lading, total weight or driver/customer signature lines do not display.
 Issue 2: In the details behind the detail of sales order entry, there is a field (VR03) called mark-for reference. Is there a way to have this appear on our shipping documents?
 Customer Billing Instructions
 Issue 1: When you attempt to make changes on the second page of the Customer Billing Instructions, the program dumps
 Issue 2: When Billing Instructions - Page 2 (P420631) is set up for a customer in multiple branches, the Carrier Number and Freight Handling code you specify for the first branch will automatically default to the second branch. These values cannot be changed at the second branch.
 Check Price & Availability
 Issue 1: Check Price & Availability Error - End of File Detected in CRPDTA92
 P42995 Multi Purpose Program
 Issue 1: Problems with Running P42995 Repost Active Sales Orders Nightly
 Issue 2: Repost Active Sales Orders does Not Clear Open Amount
  Issue 3: You ran the Repost Active Sales Orders program (P42995), with the data selection set for a single sales order, now all other open orders for the customer are ignored in the Credit Checking program, P42050.
 Upgrade
 Issue 1: The A7.3 c16 Upgrade (Application Specific Instructions) ASI's say to delete all dream writer versions of the the P42045 program.
 Issue 2: F4211 SQL Error SQL0104 During Upgrade to JDE World A91
 Miscellaneous
 Issue 1: Error 2110 Invalid Currency Code when Posting Sales Batch.
 Issue 2: Currency in Check Price and Availability
 Issue 3: What files do you need to be concerned with in the Sales system after changing our fiscal date pattern?
 Issue 4: The Discount Information video (P42240) is not displaying payment term discounts on installment payments.
 Issue 5: Sales Order Number Not In F0311
 Issue 6: In A9.1 and newer releases, locations with availability do not display in Select Multi Locations Window P42053.
 Issue 7: Unable to write to the Sales Ledger file (F42199). Exceeding storage limit for F42199LC
 Issue 8: You have an incorrect cost in an SO (sales order), but running the P42950 set to update the sale cost did not correct the cost.
 Issue 9: Sales orders have not hit A/R or G/L, but are closed.
References

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