WS: 42: Troubleshooting Sales Order Entry
(Doc ID 1564447.1)
Last updated on JULY 15, 2024
Applies to:
JD Edwards World Sales Order Management - Version A7.3 cume 4 and laterInformation in this document applies to any platform.
Purpose
To explain how to resolve errors and issues resulting from Sales Order Entry (P4211).
Troubleshooting Steps
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In this Document
| Purpose |
| Troubleshooting Steps |
| Error Messages |
| Issue 1: Customer Number at Order Entry Errors 0037 for all Address Book Numbers |
| Issue 2: Recursive Error RPG8888 when Moving Between Sales Order Header and Detail Screens |
| Issue 3: Error 0002 in P4211 When Duplicating a Sales Order |
| Issue 4: Unable to view or enter sales orders - error 0002 |
| Issue 5: How to Resolve Error 0418 from Sales Order Entry |
| Issue 6: Customer Number/Ship To Number Not Defaulting Properly Based on Customer/Ship To Entered on Order - Error 1020 |
| Issue 7: Hard Error 1021 and 242A - Duplicate records not allowed for order entry (F4211 SO Detail) and credit orders from history P42025 and SO History F42119 |
| Issue 8: Unable to cancel order lines due to hard error 4470 |
| Price |
| Issue 1: Error 0252 Extended Price Incorrect, In Sales Order Entry |
| Issue 2: Unit Price of 1 Million is Not Accepted in Sales Order Entry |
| Issue 3: Prices are protected on Sales Orders |
| Availability |
| Issue 1: Availability checking is not working in sales order entry |
| Issue 2: New sales orders are not reducing availability |
| Issue 3: Is it possible to have the sales system only commit to the primary location? Our secondary locations are used for inspection and defective items only. |
| Work Orders |
| Issue 1: A sales order with Line type W will not go to future order commit even though the pick date is in the future and the system is set up to future commit |
| Issue 2: The system did not create work orders for sub-assemblies and piece parts when you create a sales order using an order line type that is set up to automatically create work orders |
| Miscellaneous |
| Issue 1: Some items in Template are not pulled into the sales order |
| Issue 2: If you cancel a line on a sales order, the quantity field highlights and the status changes to 980/999. On some lines, the status is 980/999, but the item is not highlighted |
| Issue 3: When Copying Text into Sales Order Getting P4016 not the UDC 40/PM |
| Issue 5: The Taken By (TKBY) field in Sales Order Header (P4210) and Customer Service Inquiry - Option5 Details - <F6> Address Numbers (P42045A) for the same order display different people |
| Issue 6: If you use a function key to exit from the Sales Order Detail to either print a pick slip or to print an invoice, when you return to the sales order, the status codes have not advanced |
| References |