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WS: 42: Troubleshooting Sales Order Entry (Doc ID 1564447.1)

Last updated on SEPTEMBER 14, 2021

Applies to:

JD Edwards World Sales Order Management - Version A7.3 cume 4 and later
Information in this document applies to any platform.

Purpose

 To explain how to resolve errors and issues resulting from Sales Order Entry (P4211).

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Error Messages
 Issue 1: Customer Number at Order Entry Errors 0037 for all Address Book Numbers
 Issue 2: Recursive Error RPG8888 when Moving Between Sales Order Header and Detail Screens
 Issue 3: Error 0002 in P4211 When Duplicating a Sales Order
 Issue 4: Unable to view or enter sales orders - error 0002
 Issue 5: How to Resolve Error 0418 from Sales Order Entry
 Issue 6: Customer Number/Ship To Number Not Defaulting Properly Based on Customer/Ship To Entered on Order - Error 1020
 Issue 7: Hard Error 1021 and 242A - Duplicate records not allowed for order entry (F4211 SO Detail) and credit orders from history P42025 and SO History F42119
 Issue 8: Unable to cancel order lines due to hard error 4470
 Price
 Issue 1: Error 0252 Extended Price Incorrect, In Sales Order Entry
 Issue 2: Unit Price of 1 Million is Not Accepted in Sales Order Entry
 Issue 3: Prices are protected on Sales Orders
 Availability
 Issue 1: Availability checking is not working in sales order entry
 Issue 2: New sales orders are not reducing availability
 Issue 3: Is it possible to have the sales system only commit to the primary location? Our secondary locations are used for inspection and defective items only.
 Work Orders
 Issue 1: A sales order with Line type W will not go to future order commit even though the pick date is in the future and the system is set up to future commit
 Issue 2: The system did not create work orders for sub-assemblies and piece parts when you create a sales order using an order line type that is set up to automatically create work orders
 Miscellaneous
 Issue 1: Some items in Template are not pulled into the sales order
 Issue 2: If you cancel a line on a sales order, the quantity field highlights and the status changes to 980/999. On some lines, the status is 980/999, but the item is not highlighted
 Issue 3: When Copying Text into Sales Order Getting P4016 not the UDC 40/PM
 Issue 4: the Payment Instrument A/R field (data item RYIN) in Sales Order Entry  calls UDC table 00/RY in release A9.2? In release A8.1 it used UDC table 00/PY, as it does in several Accounts Payable programs
 Issue 5: The Taken By (TKBY) field in Sales Order Header (P4210) and Customer Service Inquiry - Option5 Details - <F6> Address Numbers (P42045A) for the same order display different people
 Issue 6: If you use a function key to exit from the Sales Order Detail to either print a pick slip or to print an invoice, when you return to the sales order, the status codes have not advanced
References

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