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WS: 42: Troubleshooting Sales Order Invoice Print - P42565 (Doc ID 1564769.1)

Last updated on OCTOBER 19, 2018

Applies to:

JD Edwards World Sales Order Management - Version A7.3 cume 4 and later
Information in this document applies to any platform.

Purpose

  To explain how to resolve errors and issues resulting from Sales Order Invoice Print - P42565.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Address
 Issue 1:  On occasion the Bill-to or Ship-to address on a printed invoice is incorrect. You have not used Order Address Information P40ADDR to override the address in Sales Order Entry (P4211).
 Issue 2:  When a sales order contains multiple detail lines with different ship-to addresses, the Invoice Print program (P42565) combines all of the lines on the same invoice, and only displays the ship-to address from the first line that prints on the invoice. You expected that the program would create a separate invoice for each ship-to address.
 Issue 3:  You have different ship-to addresses on the detail lines of a single sales order and the ship-to address on the P42565 invoice is always the ship-to address on detail line 1 of the sales order not the ship-to address from the sales order header.
 Error Messages
 Issue 1:  A batch of invoices was created via the Invoice Print program, P42565, but the date specified in the override invoice date processing option was inadvertently set at a date several years out into the future. Now you are receiving error 0168 Fiscal Year Not Set Up at Sales Update, P42800.
 Issue 2:  The message Not Eligible for Discount prints on some invoices.  What causes this and how can you stop it from printing?
 Issue 3:  Hard error 0794A is generated when you try to process sales orders through the Invoice Print program (P42565) that have a document type of E1 or E2.
 Issue 4:  When trying to reprint an interbranch order from history, you am getting a joblog that indicates no records selected.
 Miscellaneous
 Issue 1:  When you generate an order acknowledgment for a sales order detail line that is back ordered, the last and next status do not get updated.
 Issue 2:  When you print invoices using the Print Invoice program (P42565), you may encounter a problem for which all information to the right of the Tax (Yes or No) column does not display. The problem may occur regardless of the value you enter in the Maximum Form Width in Printer File Overrides (V983012) for the version of P42565 you run.
 Issue 3:  After upgrading to the JD Edwards World A9.1 release, invoices will not print after running the Invoice Print program (P42565).
 Issue 4:  Invoices Printed Through QOPSBS Subsystem take the invoice date from the date the subsystem was started.  The invoice date should be the date the invoice is printed.
 Issue 5:  Sales Acknowledgements are creating several spooled files.
 Issue 6:  Text is added to a sales transfer order in P4242 but it is not printing on the sales invoice.
 Issue 7:  Hold Invoices (HDAR), is set to Y in Customer Master, but invoices for this customer still print.
 Issue 8: The item cross reference is not printing on the invoice.
 Issue 9:  When attempting to print an invoice for a particular sales order, nothing happens.
 Issue 10:  If you have printed the incorrect invoice document type DCTO, can this be corrected?
References

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