WS: 42: When Creating a Credit Order Via Service And Warranty Workbench the Wrong Quantity Displays

(Doc ID 2212820.1)

Last updated on FEBRUARY 27, 2017

Applies to:

JD Edwards World Sales Order Management - Version A9.2 cume 1 and later
Information in this document applies to any platform.

Symptoms

When you select to credit/return the items on a sales order line from the Service and Warranty Workbench (P42402) in a multi-decimal environment, the quantity that displays in Order Entry (P4211) is incorrect, and is shifted to the right of the decimal place. For example, if you maintain 3 decimal places on your quantity fields, a quantity of -1 displays as -.001.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms