My Oracle Support Banner

WS: 42: P42565 Invoice Print or Reprint Does Not Print All Associated Text when More than One Line Contains Text (Doc ID 2625755.1)

Last updated on MAY 18, 2021

Applies to:

JD Edwards World Sales Order Management - Version A9.4 and later
Information in this document applies to any platform.


When using both Generic Text messages (F14 from Item Master (P4101) along with Associated Text (option 2 from sales order detail), not all text lines print when a Sales Invoice (P42565) is selected for print or reprint.

Example: Invoice 4091111 RI contains three detail lines that are not printing as per the defined text messages:

                              Item Master (P4101)                Sales Order Detail
                               and F14 Selecting                  option 2 Associated
Line Number           Generic Text (F0016)               Text Message (F4314)
------------          ----------------------               ------------------------
56.00                      No - none added for item                  Yes
57.00                      Yes                                                 Yes
58.10                      Yes                                                 Yes

Line 56.00 does not contain Generic Text and only contains an Associated Text Message.

Lines 57.00 and 58.10 are setup and contain both Generic Text and Associated Text messages. However, these two lines are not printing the Generic Text Message on the invoice reprint (P42565).

When an item has both Generic Text Messages and Associated Text Messages, we expect both messages to print on the invoice as per processing option 11 in Dream Writer Version XJDE0007:

 11. Enter a '1' to print Sales Order            1
  Header & Detail associated text.
  Enter a '2' to print only Header
  associated text. Enter a '3' to
  print only Detail associated text.

The issue can be reproduced with the following steps:

1. Created 3 new items.
2. From the Item Master (P4101) press F14 and add Generic Text for two of the items only.
3. Created a Sales Order with the 3 items.
4. Add Associated text to the 3 items by selecting option 2 in the P4211.
5. This occurs the first time printed from P42565 and from Re-print when detail resides in F42119.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.