WS: 45: Free Good Item Is Not Backordered When the Corresponding Original Item is Backordered in P4211 (Doc ID 2825425.1)

Last updated on DECEMBER 01, 2021

Applies to:

Symptoms

P4211 sales order entry program does not calculate and update backordered quantities for Free goods item setup with processing type 1 (Separate line) when the corresponding original item's detail line is partially backordered.

Steps to reproduce:
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1. P4101/P41026 - Setup an original item with line type S and a free good item with line type S
2. P4114 - Add on-hand inventory for item quantity 100 and free good quantity 200.
3. P4071 - Create a adjustment name
4. P4072 - Create adjustment detail line for item. From level set to 1, basis code = 1 and Factor value = blank to add free good items
5. P4072 - Take row exit to Free goods and add free good. Qty ordered set to 1 and processing type = 1 and save
6. P4070 - Create an adjustment schedule and add adjustment name to the schedule
7. P4211 - Setup processing options to active advanced preference and set schedule override to the new schedule created
8. P4211 - Create a new sales order for item with 200 quantity. Observe 100 quantities are backordered
9. P4211 - A new detail line created for free goods but the quantity shipped is updated as 200 instead of 100 and quantity backordered is calculated as '0'

Cause

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