WS: 42: Ship Confirmation (P4205) of Partial Quantity of Negative Quantity Sales Order Line Causes Remaining Quantity to be Updated to Both the Quantity Backordered AND Quantity Shipped in F4211, Thus Doubling this Remaining Quantity (Doc ID 2932148.1)

Last updated on MARCH 01, 2023

Applies to:

Symptoms

***************************This only occurs in a multi-decimal environment when using a negative quantity*************************

In a multi-decimal environment, when a Sales Order for a negative quantity is processed for a partial quantity in P4205 - Ship Confirmation, it appears the correct quantity is Backordered.  However, when viewing the order in P42045 - Customer Service or in P4211 Sales Order Entry, the details for line 1.001 which is added for this back order, shows double the quantity that was actually back ordered.  The SO detail line shows the back ordered quantity in both the Shipped and Backordered fields.

It is expected to see the back ordered quantity in only the "Backorder" field (SOBK) of the sales order detail and not also in the ship field.  Because it is showing in both the Shipped and Backordered fields, the quantity is doubled.

The issue can be reproduced at will in a A9.4 Multi-Decimal environment with the following steps:
 
1. Create a Sales order (P4211) with a negative quantity in A9.4 multi-decimal.  (Note:  This does not occur if the line is for a positive quantity.)
2. P4205 - Ship Confirmation - Confirm a partial quantity which causes the remainder to be Backordered.
3. Review Customer Service P42045 and/or the Sales Order Entry P4211 to see that the Sales Order now has an added line for the back ordered quantity.  HOWEVER: The Backordered line added is showing how the Quantity is double what it should be.

Examples showing results for a Positive quantity line and for a Negative quantity line to demonstrate how they are updated differently.

The negative quantity order should update the backorder quantity only, similar to how the positive quantity order is updated.

Changes

Cause

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