My Oracle Support Banner

WS: 42: Troubleshooting Pricing Problems (Doc ID 626705.1)

Last updated on MAY 27, 2021

Applies to:

JD Edwards World Sales Order Management - Version A7.3 cume 4 and later
Information in this document applies to any platform.


To explain how to resolve errors and issues resulting from pricing in sales.

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Troubleshooting Steps
 Issue 1: You receive error 2394 or 294K - No Base Price in Effect when creating an SO (sales order).
 Issue 2: After an SO was entered, you notice the price is unexpected, or discounts or repricing do not occur.
 Issue 3: Standard pricing is set up, but it is not defaulting into the sales order.
 Issue 4: When you access Base Price Revisions (P4006) you only see Base Price Hierarchy Sequence.
 Issue 5: Inventory Pricing Rules that have a $ in the Factor Type no longer work.
 Issue 6: You cannot make standard pricing by Ship-to work.
 Issue 7: F4106 records exist, but you cannot see pricing information in Base Price Revisions P4106 and the unit price UPRC on the sales order P4211 sales order detail comes in as .0000.
 Issue 8: Can the Base Price Revisions P4106 from the Item Branch Plant P41026 show pricing at the customer level only for an item instead of the item, item branch plant, item location information only?
 Issue 9: We would like to change Geographic Region to Customer Group in Define Customer Price Groups (4/G4222). Geographic Region is the forth field on the left hand side.

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.