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WSE1: PLAN: How to Open a Service Request for a JD Edwards World Upgrade or JD Edwards World Direct Migration to EnterpriseOne Planning Session and Go Live Milestone (Doc ID 748022.1)

Last updated on JULY 19, 2023

Applies to:

JD Edwards World Install/Upgrade/Migration - Version A7.3 cume 4 and later
Information in this document applies to any platform.

Goal

This document explains how to open a Service Request (SR) to request a 'Upgrade Planning Session' with Oracle Global Customer Support.  Establish a proactive discussion with a JD Edwards Global Customer Support Engineer by sharing your plans to upgrade your World instance or migrate to EnterpriseOne. This will ensure you have the most up-to-date information to complete a successful upgrade project, and allow support and management to track your Upgrade Milestone. 

NOTE: This SR is only intended to help initially plan for the World Upgrade or Direct Migration.  It is NOT intended to be used to resolve specific issues you may encounter during the World upgrade or direct migration process.  Additional SRs will need to be opened to address those.

Looking to implement JD Edwards EnterpriseOne on the Oracle Cloud? Use KM document "How to Open a Service Request (SR) for an Oracle Cloud Infrastructure Planning Session" (Doc ID 2348382.1).

Solution

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