Unable to access 'message tracking' and 'admin' sections of e*Xchange Web Interface (Doc ID 1026120.1)

Last updated on JUNE 23, 2009

Applies to:

Sun B2B - Version: 5.0.5 and later
Information in this document applies to any platform.

Symptoms

Unable to access 'message tracking' and 'admin' sections of e*Xchange Web Interface.

After clicking on either of the above tabs, user is logged out and taken back to 'login' screen with a message "Session Timed out, please login again".

The following Error stack trace is seen in ePM web-interface logs:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
2009-04-11 17:24:58 WebappLoader[/stcepmweb]: Deploy JAR /WEB-INF/lib/tools.jar to /sbyn/sbadmin/jakarta-tomcat-4.1.18/webapps/../server/webapps/stcepmweb/WEB-INF/lib/tools.jar
2009-04-11 17:24:59 StandardManager[/stcepmweb]: Seeding random number generator class java.security.SecureRandom
2009-04-11 17:24:59 StandardManager[/stcepmweb]: Seeding of random number generator has been completed
2009-04-11 17:24:59 StandardManager[/stcepmweb] IOException while loading persisted sessions: java.io.WriteAbortedException: Writing aborted by exception; java.io.NotSerializableException: com.stc.ePM.webint.SessionBean
java.io.WriteAbortedException: Writing aborted by exception; java.io.NotSerializableException: com.stc.ePM.webint.SessionBean
at java.io.ObjectInputStream.readObject(ObjectInputStream.java:445)


2009-04-11 18:22:03 StandardManager[/stcepmweb] Cannot serialize session attribute controller for session 62B1226D6663847D888E1E23C2E15D20
java.io.NotSerializableException: com.stc.ePM.webint.SessionBean
at java.io.ObjectOutputStream.outputObject(ObjectOutputStream.java:1148)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Cause

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