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Alert Agent unable to find printer device (Doc ID 1028001.1)

Last updated on JULY 10, 2020

Applies to:

Sun e*Gate - Version 4.1.2 and later
Microsoft Windows (32-bit)
Sun SeeBeyond e*Gate - Version: 4.5.2 and later
Checked for relevance on 11-MAY-2011
***Checked for relevance on 26-November-2013***


Testing the print channel from the AA GUI appears to work, but on running the Alert Agent you are getting similar errors to the following in the Alert Agent log:

15:35:42.184 EWY I 1640 (Printing.cxx:149): Setting default printer to :\\SRVNT1\HL-1070
15:35:42.194 EWY I 1640 (Printing.cxx:81): Got platform info from registry: Windows NT
15:35:42.204 EWY I 1640 (Printing.cxx:99): Try to find this printer: \\SRVNT1\HL-1070
15:35:42.214 EWY I 1640 (Printing.cxx:121): Cannot find printer from registry, ignore this check.
15:35:42.224 EWY I 1640 (Printing.cxx:153): \\SRVNT1\HL-1070 set as default printer.
15:35:42.284 EWY E 1640 (Printing.cxx:285): Failed to retrieve printer device context on call to PrintDlg. E:0x20002000 (internal system)




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