Alert Agent process dies after any alert not containing e-mail information is received

(Doc ID 1028046.1)

Last updated on OCTOBER 25, 2016

Applies to:

Sun e*Gate - Version 4.1.2 and later
Information in this document applies to any platform.
Information in this document applies to any platform.
Reviewed for currency JUN-11-2012

Symptoms

The Alert Agent process shutsdown any time it receives an alert which does not contain the e-mail information. The Alert Agent log shows the following:
Email: Name or addr is null. E:0x20002000 (internal system)
and
Alert Delivery Channel failed!

Cause

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