My Oracle Support Banner

Recreated User in OID 11g Unable To Login To Portal (WWC-41742) (Doc ID 1056819.1)

Last updated on MAY 02, 2018

Applies to:

Oracle Internet Directory - Version 11.1.1 and later
Information in this document applies to any platform.

Symptoms


Users that were deleted then re-created in OID 11g are unable to login to Portal. The following error is displayed after submitting valid login credentials:

Error: Internal error (WWC-00006)
Unexpected error encountered in wwsec_app_priv.process_signon (User-Defined Exception) (WWC-41417)
There is a conflict with your assigned user name. There is a user entry with this name, but with a different globally unique identifier, which must be resolved before you can log on with this name. Notify your administrator. (WWC-41742)

It has been confirmed that the orclguid value for the newly created user in OID does not match the GUID value in the portal.wwsec_person$ table.

<Note:396473.1> SSO Admin Application Login Fails WWC-00000 WWC-41742 has been referenced and manual update of portal.wwsec_person$.guid resolves the problem for that user.

A permanent solution that does not require manual intervention is required.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.