Oracle WebCenter Content (Formerly UCM) DIS Authentication Issue with Kerberos and Outlook/MSWord Checkin

(Doc ID 1061469.1)

Last updated on MAY 03, 2017

Applies to:

Oracle WebCenter Content - Version 10.1.3.3.1 to 10.1.3.5.0 [Release 10gR3]
Information in this document applies to any platform.
***Checked for relevance on 26-DEC-2013***

Symptoms

Using Content Server (CS) 10.1.3.5.1 and Desktop Integration Suite (DIS) build 8.2.0.1026, users are unable to checkin documents using Microsoft Word or Outlook.  A Single Sign On Solution has been implemented and is based on Active Directory and Kerberos. The mod_auth_kerb Module for Apache is set to the REMOTE_USER Request Header in the HTTP request.

Here is the error that occurs:

Authentication required!
This server could not verify that you are authorized to access the URL "a4 /idc/idcplg".
You either supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.
In case you are allowed to request the document, please check your user-id and password and try again.

Error 401


Checkin/checkout works fine with Internet Explorer (IE). The browser does not challenge the user for authentication because the Integrated Windows Authentication of IE is being used.
Checkin with Drag and Drop works fine.

The workaround is to Checkin the Documents via Drag and Drop, but this is not satisfying because the users need to add additional Metadata at checkin.

Cause

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