Unable To Retrieve Refinert Types (Doc ID 1072263.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Universal Content Management - Version: 10.1.3.3.2 - Release: 10gR3
Information in this document applies to any platform.

Symptoms

Documents submitted for conversion stays in the UCM queue as WIP without progress. The content server logs shows the following error:
!csUnableToRetrieveRefineryTypes, <IBRInstance>,-20,csUnableToLoadOptions Permission denied. Address 'nn.nn.nn.nn' is not an allowable remote socket address.!syExceptionType,java.lang.Throwable
java.lang.Throwable
at intradoc.common.IdcLogWriter.doMessageAppend(IdcLogWriter.java:79)

Changes

New installation or Change of IP address in either Content server or IBR.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms