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Unable To Retrieve Refinery Types (Doc ID 1072263.1)

Last updated on MAY 22, 2020

Applies to:

Oracle WebCenter Content - Version 10.0 and later
Information in this document applies to any platform.

Symptoms

Documents submitted for conversion stays in the UCM queue as WIP without progress. The content server logs shows the following error:
!csUnableToRetrieveRefineryTypes, <IBRInstance>,-20,csUnableToLoadOptions Permission denied. Address 'nn.nn.nn.nn' is not an allowable remote socket address.!syExceptionType,java.lang.Throwable
java.lang.Throwable
at intradoc.common.IdcLogWriter.doMessageAppend(IdcLogWriter.java:79)

Changes

New installation or Change of IP address in either Content server or IBR.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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