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WebCenter Interaction - Users Cannot Login to the Portal and Get "The server has experienced an error" Message (Doc ID 1075316.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle WebCenter Interaction - Version 6.1 to 10.3.3.0
Information in this document applies to any platform.

Symptoms

WebCenter Interaction (WCI) users cannot log in to the portal. The error seen in the browser when the login is fails is -

Error - The server has experienced an error. Try again or contact your portal administrator if you continue experiencing problems.


A Logging Spy taken of the login process shows  one or more of the following error messages -

Changes

The problem may start after copying Portal configuration files from another environment without editing them for the new environment or after directly editing the LoginActions.xml file.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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