WebCenter Interaction - Users Cannot Login to the Portal and Get "The server has experienced an error" Message

(Doc ID 1075316.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle WebCenter Interaction - Version 6.1 to 10.3.3.0
Information in this document applies to any platform.

Symptoms

WebCenter Interaction (WCI) users cannot log in to the portal. The error seen in the browser when the login is fails is -

Error - The server has experienced an error. Try again or contact your portal administrator if you continue experiencing problems.


A Logging Spy taken of the login process shows  one or more of the following error messages -

3083 portal.hostname.Administrator 8-19-2010 12:21:06.592 Fatal UI_Infrastructure .NET #1 com.plumtree.uiinfrastructure.application.startup.LoadCustomLoads Fatal Exception loading lib file: E:\bea\alui\settings\portal\dynamicloads\PEIs\LoginActions.xml
com.plumtree.openfoundation.util.XPParseException: XPDynamicDiscovery.GetInstancesFromXML: could not load E:\bea\alui\settings\portal\dynamicloads\PEIs\LoginActions.xml:
com.plumtree.openfoundation.util.XPParseException: XPDynamicDiscovery.GetInstancesFromXML: could not load E:\bea\alui\settings\portal\dynamicloads\PEIs\LoginActions.xml:
at com.plumtree.openfoundation.util.XPException.GetInstance(String strErrorMsg, Exception e)
at com.plumtree.openfoundation.util.XPDynamicDiscovery.GetInstancesFromXML(String _strXMLFilePath, String _strAssemblyFolderPath)

 

3171 portal.hostname.Administrator 8-19-2010 12:21:08.670 Warning UI_Infrastructure .NET #1 com.plumtree.uiinfrastructure.login.LoginHelper Ignoring internal redirect for guest user from OnBeforeLogin PEI.

 

7521 portal.hostname.Administrator 3-30-2010 11:03:12.576 Error UI_Infrastructure .NET #9 com.plumtree.uiinfrastructure.activityspace.Redirect Attempting to read from redirect before the space has been set.

7522 portal.hostname.Administrator 3-30-2010 11:03:12.638 Error UI_Infrastructure .NET #9 com.plumtree.uiinfrastructure.interpreter.Interpreter Unable to process request.
System.NullReferenceException: Object reference not set to an instance of an object.
at com.plumtree.uiinfrastructure.interpreter.MVCController.HandleRedirectChain(Redirect myRedirect, RequestData tempData) in e:\buildroot\Release\portalui\10.3.0.x\ptwebui\uiinfrastructure\dotnet\prod\src\com\plumtree\uiinfrastructure\interpreter\MVCController.cs:line 749
at com.plumtree.uiinfrastructure.interpreter.MVCController.HandleRedirect(Redirect redirect, RequestData tempData) in e:\buildroot\Release\portalui\10.3.0.x\ptwebui\uiinfrastructure\dotnet\prod\src\com\plumtree\uiinfrastructure\interpreter\MVCController.cs:line 452
at com.plumtree.uiinfrastructure.interpreter.Interpreter.HandleRequest(IXPRequest request, IXPResponse response, ISessionManager session, IApplication application) in e:\buildroot\Release\portalui\10.3.0.x\ptwebui\uiinfrastructure\dotnet\prod\src\com\plumtree\uiinfrastructure\interpreter\Interpreter.cs:line 464

Changes

The problem may start after copying Portal configuration files from another environment without editing them for the new environment or after directly editing the LoginActions.xml file.

Cause

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