Troubleshooting LDAP Issues Support Pattern
(Doc ID 1077534.1)
Last updated on JUNE 07, 2022
Applies to:
Oracle WebLogic Server - Version 6.1 and later Information in this document applies to any platform.
Purpose
This document is a support pattern describing how to troubleshoot and resolve WebLogic Server issues related to LDAP, role mapping, or client authentication.
Problem Description
WebLogic Server (WLS) cannot connect to LDAP or cannot find users/groups to do role mapping.
Embedded LDAP locking problems.
Performance issues related to client authentication.
The following are six common symptoms:
Authentication provider not able to connect to LDAP.
User cannot authenticate.
User can authenticate but the authentication provider cannot find to which group this user belongs.
User can authenticate but does not have the required role.
Server cannot start due to Embedded LDAP locking problems.
Client authentication to LDAP is slow.
Problem Troubleshooting
Please note that not all of the following items would need to be done. Some issues can be solved by only following a few of the items.
Troubleshooting Steps
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