IPM Fax Service Will Not Start and Reports "Error loading HW DLL: BTFAX1034.DLL. Fax Server: 2" (Doc ID 1081751.1)

Last updated on FEBRUARY 27, 2015

Applies to:

Oracle Imaging and Process Management - Version 7.6.2.0.0 to 10.1.3.6 [Release Stellent to 10gR3]
Information in this document applies to any platform.

Symptoms

The fax service fails to load on a service restart.

On startup, you see the following errors:

IPM Service Manger:

Fax hardware abstraction layer: is not loaded. Unable to send/receive fax.
Error loading HW DLL: BTFAX1034.DLL. Fax Server: 2

Brooktrout log:

Mon Mar 15 08:20:11 ch255: InitializeSys: Logging Started!
Mon Mar 15 08:20:11 ch255: CTR1034System::StartDriver: BOSTON driver is running.
Mon Mar 15 08:20:11 ch255: LoadFirmware: LoadFirmware Starting
Mon Mar 15 08:20:12 ch255: LoadFirmware: Finished quering modules, found 3 channels
Mon Mar 15 08:20:12 ch255: Error: InitializeSys: Fewer than 1 channels. Goodbye.

Cause

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