IPM Fax Service Will Not Start and Reports "Error loading HW DLL: BTFAX1034.DLL. Fax Server: 2"
(Doc ID 1081751.1)
Last updated on NOVEMBER 21, 2023
Applies to:
Oracle Imaging and Process Management - Version 7.6.2.0.0 to 10.1.3.6 [Release Stellent to 10gR3]Information in this document applies to any platform.
Symptoms
The fax service fails to load on a service restart.
On startup, you see the following errors:
IPM Service Manger:
Fax hardware abstraction layer: is not loaded. Unable to send/receive fax.
Error loading HW DLL: BTFAX1034.DLL. Fax Server: 2
Error loading HW DLL: BTFAX1034.DLL. Fax Server: 2
Brooktrout log:
Mon Mar 15 08:20:11 ch255: InitializeSys: Logging Started!
Mon Mar 15 08:20:11 ch255: CTR1034System::StartDriver: <Server_Name> driver is running.
Mon Mar 15 08:20:11 ch255: LoadFirmware: LoadFirmware Starting
Mon Mar 15 08:20:12 ch255: LoadFirmware: Finished quering modules, found 3 channels
Mon Mar 15 08:20:12 ch255: Error: InitializeSys: Fewer than 1 channels. Goodbye.
Mon Mar 15 08:20:11 ch255: CTR1034System::StartDriver: <Server_Name> driver is running.
Mon Mar 15 08:20:11 ch255: LoadFirmware: LoadFirmware Starting
Mon Mar 15 08:20:12 ch255: LoadFirmware: Finished quering modules, found 3 channels
Mon Mar 15 08:20:12 ch255: Error: InitializeSys: Fewer than 1 channels. Goodbye.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |