IPM Fax Service Will Not Start and Reports "Error loading HW DLL: BTFAX1034.DLL. Fax Server: 2"
(Doc ID 1081751.1)
Last updated on APRIL 10, 2020
Applies to:Oracle Imaging and Process Management - Version 22.214.171.124.0 to 10.1.3.6 [Release Stellent to 10gR3]
Information in this document applies to any platform.
The fax service fails to load on a service restart.
On startup, you see the following errors:
IPM Service Manger:
Error loading HW DLL: BTFAX1034.DLL. Fax Server: 2
Mon Mar 15 08:20:11 ch255: CTR1034System::StartDriver: <Server_Name> driver is running.
Mon Mar 15 08:20:11 ch255: LoadFirmware: LoadFirmware Starting
Mon Mar 15 08:20:12 ch255: LoadFirmware: Finished quering modules, found 3 channels
Mon Mar 15 08:20:12 ch255: Error: InitializeSys: Fewer than 1 channels. Goodbye.
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