Failed to Access Domain Groups.: The NetUserGetGroups Call Returned: 5 (thread user=NETWORK SERVICE) (Doc ID 1081822.1)

Last updated on MAY 01, 2017

Applies to:

Oracle Universal Content Management - Version: 7.5.2 to 10.1.3.5.0 - Release: Stellent to 10gR3
Information in this document applies to any platform.

Symptoms

NTLM users cannot login with Microsoft Login button. The logging shown in PLUGIN_DEBUG filter output shows a NETWORK SERVICE error occurring upon connect to the Active Directory server:


--S77432.765-P212-T1576 ADS(4.6.2.69) Retrieving credentials for userX
--S77432.765-P212-T1576 ADS(4.6.2.69) from domain FOO
--S77432.765-P212-T1576 ADS(4.6.2.69) Entering getGroupsFromAds
--S77432.765-P212-T1576 ADS(4.6.2.69) Initializing COM
--S77432.765-P212-T1576 ADS(4.6.2.69) Netbios translation found in cache.
--S77432.765-P212-T1576 ADS(4.6.2.69) Connecting to: LDAP://server.name.net/RootDSE
--S77432.765-P212-T1576 ADS(4.6.2.69) Opening LDAP connection to: server.name.net
--S77432.765-P212-T1576 ADS(4.6.2.69) LDAP open error:51
--S77432.765-P212-T1576 ADS(4.6.2.69) Returning naming context: 
--S77432.765-P212-T1576 ADS(4.6.2.69) Returning from getGroupsFromAds.
--S77447.796-P212-T1576 Failed to access domain groups.: The NetUserGetGroups call returned: 5 (thread user=NETWORK SERVICE)

Cause

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