LDAP AWS Sync Job for WCI Times Out With "AWSProvider.GetUsers (): SOAP call failed due to a network timeout error" (Doc ID 1093129.1)

Last updated on NOVEMBER 10, 2016

Applies to:

Oracle WebCenter Interaction - Version 6 to 10.3.0.1
Oracle WebCenter Interaction ID Service for LDAP - Version 10.3.0 to 10.3.0
Information in this document applies to any platform.

Symptoms

In some cases, the LDAP sync job for WCI fails with the following SOAP timeout error in the job log:

*** Exception: com.plumtree.server.marshalers.PTException: -2147201112 - Error in function AWSProvider.GetUsers (): -2147201112 - SOAP call failed due to a network timeout error. The final state of the request was: The request was canceled by the client. Web Service='LDAP IDS Authentication Web Service', SOAP Action='urn:plumtree-com:AWService.GetUsers', URL='http://LDAPAWS_SERVERNAME:11950/ldapws/services/LDAPAWSSync'
at com.plumtree.openfoundation.util.XPException.GetInstance(XPException.java:371)
at com.plumtree.server.impl.users.providers.AWSProvider.GetUsers(AWSProvider.java:587)
at com.plumtree.automationserver.agents.PTAuthSourceAgent.ProcessUsersRecursive(PTAuthSourceAgent.java:1968)
at com.plumtree.automationserver.agents.PTAuthSourceAgent.ProcessUsers(PTAuthSourceAgent.java:1300)
at com.plumtree.automationserver.agents.PTAuthSourceAgent.PerformOperation(PTAuthSourceAgent.java:292)
at com.plumtree.automationserver.shell.PTJobShell.perform(PTJobShell.java:612)
at com.plumtree.automationserver.shell.PTJobShell.runJob(PTJobShell.java:200)
at com.plumtree.automationserver.shell.PTJobShell.run(PTJobShell.java:90)
Caused by:
com.plumtree.server.marshalers.PTException: -2147201112 - SOAP call failed due to a network timeout error. The final state of the request was: The request was canceled by the client. Web Service='LDAP IDS Authentication Web Service', SOAP Action='urn:plumtree-com:AWService.GetUsers', URL='http:///LDAPAWS_SERVERNAME:11950/ldapws/services/LDAPAWSSync'
at com.plumtree.server.impl.core.PTBase.ThrowExceptionStatic(PTBase.java:130)
at com.plumtree.server.impl.webservice.PTWebService.Invoke(PTWebService.java:992)
at com.plumtree.server.impl.webservice.PTWebService.Invoke(PTWebService.java:919)
at com.plumtree.server.impl.users.providers.AWSProvider.GetUsers(AWSProvider.java:581)

Cause

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