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What information does Oracle WebContent: Records (formally URM) Support need from me? (Doc ID 1112616.1)

Last updated on NOVEMBER 19, 2018

Applies to:

Oracle WebCenter Content: Records - Version 10.1.3.5.0 and later
Information in this document applies to any platform.

Purpose

This note describes information commonly requested by Oracle WebCenter Content: Records Support to trouble-shoot WebCenter Content: Records issues.

Please reference the correct section that is applicable to your WebCenter Content: Records issue and provide support with the requested information when creating your SR. 

Submitting this information with the initial creation of your SR will assist support in resolving your WebCenter Content: Records issues faster and provide a quicker turn-around time for resolution.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 1. What files/information will WebCenter Content: Records support need to troubleshoot General Webcenter Content: Records 11G Issues?
 2. What files/information will WebCenter Content: Records support need to troubleshoot General Webcenter Content: Records (formerly Universal Records Management/Records Management Corp Ed.) 10G issues?
 3. What files/information will WebCenter Content: Records support need to troubleshoot CS Adapter issues?
 4. What files/information will WebCenter Content: Records support need to troubleshoot other WebCenter Content: Records Adapter issues?

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