WebCenter Interaction - SSL Portlet Communication Fails After Installing Microsoft Recommended Security Update KB968389

(Doc ID 1131443.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle WebCenter Interaction - Version 6.0.0 and later
Microsoft Windows (32-bit)
Microsoft Windows x64 (64-bit)
Microsoft Windows x64 (64-bit) - Version: 2008 R2

Symptoms

After installing Microsoft recommended security update KB968389, SSL portlet communication between WCI and remote portlets fails. A PTSpy log taken while reproducing the issue will show the following warning message:

Warning OpenKernel.OpenHttp.Core .NET #598 com.plumtree.openkernel.impl.openhttp.core.PTRequest OnResolve() - Failed to resolve hostname [server.corp.company.com]. Cancelling request.
com.plumtree.openfoundation.util.XPException: Pointer startIndex and length do not refer to a valid string.
Parameter name: ptr

On systems without the Microsoft C++ runtime libraries installed, the following error may be seen:

This issue only affects WebCenter Interaction portals running on .NET. Non-SSL HTTP communication between WCI and remote portlets is unaffected.

Changes

Windows updates may have been installed recently. You may have previously installed Microsoft hotfixes KB973667 or KB942636.

Cause

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