"Invalid username or password" when trying to use the workspace with WCI (Doc ID 1131633.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Business Process Management Suite - Version 10.3 to 10.3
Information in this document applies to any platform.
***Checked for relevance on 27-Mar-2012***


Symptoms

Users can log into WebCenter Interaction or ALUI but then you see the following exception when a user tries to access the workspace:

[<W> 0622 20:28:17.626] Main (<2> http-8686-Processor25): Error workspace-1277275199895
[ (cont) ] Main: Cannot authenticate participant 'ORG\FIRSTNAME.LASTNAME.CTR'.
[ (cont) ] Main: Caused by: Login incorrect.
[ (cont) ] Main: Detail:Verify that the information provided is correct.
[ (cont) ] Main: If you cannot solve the problem, check with your administrator.
[ (cont) ] Main: ID [default] PARTICIPANT [ORG\FIRSTNAME.LASTNAME.CTR] REASON [invalid username or password].
[ (cont) ] Main:
[ (cont) ] Main: fuego.papi.exception.AuthenticationException: Cannot authenticate participant 'DFAS\JACK.HARTLERODE.CTR'.
[ (cont) ] Main: at fuego.papi.impl.ProcessServiceSessionImpl.initializeDirectorySession(ProcessServiceSessionImpl.java:4400)
[ (cont) ] Main: at fuego.papi.impl.ProcessServiceSessionImpl.init(ProcessServiceSessionImpl.java:4347)
[ (cont) ] Main: at fuego.papi.impl.ProcessServiceSessionImpl.<init>(ProcessServiceSessionImpl.java:191)
[ (cont) ] Main: at fuego.papi.impl.ProcessServiceImpl.createSession(ProcessServiceImpl.java:410)
[ (cont) ] Main: at fuego.web.authentication.AuthenticationSessionManager.authenticateSession(AuthenticationSessionManager.java:84)
[ (cont) ] Main: at fuego.web.authentication.AuthenticationSessionManager.authenticateSession(AuthenticationSessionManager.java:148)
[ (cont) ] Main: at fuego.workspace.security.AuthenticationSessionManager.authenticateSession(AuthenticationSessionManager.java:36)
[ (cont) ] Main: at fuego.workspace.model.login.LoginUser.initSession(LoginUser.java:182)
[ (cont) ] Main: at fuego.workspace.security.AuthenticationPhaseListener.authenticate(AuthenticationPhaseListener.java:135)
[ (cont) ] Main: at fuego.workspace.security.AuthenticationPhaseListener.authenticatePhase(AuthenticationPhaseListener.java:91)
[ (cont) ] Main: at fuego.workspace.security.AuthenticationPhaseListener.afterPhase(AuthenticationPhaseListener.java:76)
[ (cont) ] Main: at fuego.workspace.faces.lifecycle.LifecycleImpl.phase(LifecycleImpl.java:143)
[ (cont) ] Main: at fuego.workspace.faces.lifecycle.LifecycleImpl.execute(LifecycleImpl.java:60)
[ (cont) ] Main: at javax.faces.webapp.FacesServlet.service(FacesServlet.java:197)
[ (cont) ] Main: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
[ (cont) ] Main: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
[ (cont) ] Main: at fuego.web.filter.SingleThreadPerSessionFilter.doFilter(SingleThreadPerSessionFilter.java:64)
[ (cont) ] Main: at fuego.web.filter.BaseFilter.doFilter(BaseFilter.java:63)
[ (cont) ] Main: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
[ (cont) ] Main: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
[ (cont) ] Main: at fuego.web.filter.CharsetFilter.doFilter(CharsetFilter.java:48)
[ (cont) ] Main: at fuego.web.filter.BaseFilter.doFilter(BaseFilter.java:63)
[ (cont) ] Main: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
[ (cont) ] Main: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
[ (cont) ] Main: at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
[ (cont) ] Main: at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
[ (cont) ] Main: at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
[ (cont) ] Main: at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
[ (cont) ] Main: at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
[ (cont) ] Main: at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
[ (cont) ] Main: at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
[ (cont) ] Main: at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:667)
[ (cont) ] Main: at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
[ (cont) ] Main: at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
[ (cont) ] Main: at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
[ (cont) ] Main: at java.lang.Thread.run(Thread.java:595)
[ (cont) ] Main: Caused by: fuego.directory.AuthenticationException: Login incorrect.
[ (cont) ] Main: Detail:Verify that the information provided is correct.
[ (cont) ] Main: If you cannot solve the problem, check with your administrator.
[ (cont) ] Main: ID [default] PARTICIPANT [ORG\FIRSTNAME.LASTNAME.CTR] REASON [invalid username or password].
[ (cont) ] Main:
[ (cont) ] Main: at fuego.directory.hybrid.ldap.LDAPOrganizationAuthenticationAccessor.authenticate(LDAPOrganizationAuthenticationAccessor.java:74)
[ (cont) ] Main: at fuego.directory.hybrid.ldap.LDAPOrganizationAuthenticationAccessor.connect(LDAPOrganizationAuthenticationAccessor.java:97)
[ (cont) ] Main: at fuego.directory.hybrid.HybridAuthenticationAccessor.connect(HybridAuthenticationAccessor.java:114)
[ (cont) ] Main: at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
[ (cont) ] Main: at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
[ (cont) ] Main: at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
[ (cont) ] Main: at java.lang.reflect.Method.invoke(Method.java:592)
[ (cont) ] Main: at fuego.directory.provider.DirectorySessionImpl$AccessorProxy.invoke(DirectorySessionImpl.java:756)
[ (cont) ] Main: at $Proxy17.connect(Unknown Source)
[ (cont) ] Main: at fuego.directory.provider.DirectorySessionImpl.connect(DirectorySessionImpl.java:250)
[ (cont) ] Main: at fuego.directory.provider.Factory.startSession(Factory.java:405)
[ (cont) ] Main: at fuego.directory.Directory.startSession(Directory.java:268)
[ (cont) ] Main: at fuego.papi.impl.ProcessServiceSessionImpl.initializeDirectorySession(ProcessServiceSessionImpl.java:4393)
[ (cont) ] Main: ... 35 more

Changes

The directory.xml was modified to limit the query made by the LDAP when searching for users.  See the "Tuning Oracle BPM's Directory Services.pdf"

Cause

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