My Oracle Support Banner

IIS Worker Process Hosting WCI Restarts Unexpectedly Due To Unhandled Native Exception (Doc ID 1145446.1)

Last updated on NOVEMBER 21, 2019

Applies to:

Oracle WebCenter Interaction - Version 6.5 to 6.5.1
Microsoft Windows (32-bit)


The IIS worker process that hosts the WCI installation (admin portal server and/or browsing portal server) restarts unexpectedly from time to time.  When you view the application event viewer log for the underlying Windows operating system, you see the following error entry:

Application popup: Microsoft Visual C++ Runtime Library : Runtime Error!

Program: <WINDOWS_HOME>\system32\inetsrv\w3wp.exe

- pure virtual function call


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.