Receiving "RenderAgent is not initialized" Error When Trying to View Images in the Basic Viewer (Doc ID 1174737.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle WebCenter Content: Imaging - Version 11.1.1.3.0 and later
Information in this document applies to any platform.

Symptoms

Receiving the following error when trying to view documents using the Basic Viewer:

"A cache exception occurred. RenderAgent is not initialized. Requests cannot be processed."

Documents can be viewed using the Advanced Viewer, however.

Cause

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