WCI Portal Diagnostic Tool Fails With XPException: "Fatal error loading lib file analyticstag: Unable to locate Tag Library meta data" (Doc ID 1176775.1)

Last updated on JANUARY 03, 2017

Applies to:

Oracle WebCenter Interaction - Version 6.5.0 to 10.3.0.0
Information in this document applies to any platform.
This issue is Java deployment specific, .NET/IIS deployment is not affected.
***Checked for relevance on 24-Jan-2014***

Symptoms

After rebooting the server, the WebCenter Interaction 6.5.x portal application will not start. The following error was encountered when running the diagnostic tool:

FATAL: Task #14 (LoadCustomLoads) step 2 failed to complete.
LoadManagers: Error loading Custom Tags in TagLibManager.
LoadCustomManagers: XML or classpath problem.
RECOMMENDATION: Verify your classpath is correct. Check that the
relevant JAR files in the customactivityspaces.xml and
customtags.xml files are present in both PORTAL_HOME/lib/java
as well as inside the PORTAL_HOME/webapp/portal.war in the
WEB-INF/lib subdirectory. Check secondary details below.
com.plumtree.openfoundation.util.XPException: Fatal error loading lib file analyticstag: Unable to locate Tag Library meta data.
at com.plumtree.portaluiinfrastructure.tags.manager.TagLibManager.InternalLoadLibFile(TagLibManager.java:460)
at com.plumtree.portaluiinfrastructure.tags.manager.TagLibManager.InternalLoadClasses(TagLibManager.java:400)
at com.plumtree.portaluiinfrastructure.tags.manager.TagLibManager.LoadCustomClasses(TagLibManager.java:354)
at com.plumtree.portaluiinfrastructure.application.PTAppWarmUpHelper.LoadManagers(PTAppWarmUpHelper.java:486)
at com.plumtree.uiinfrastructure.application.startup.LoadCustomLoads.LoadCustomManagers(LoadCustomLoads.java:305)
at com.plumtree.uiinfrastructure.application.startup.LoadCustomLoads.executeStep(LoadCustomLoads.java:197)
at com.plumtree.uiinfrastructure.application.AppWarmUp.LoopStartupTasks(AppWarmUp.java:996)
at com.plumtree.uiinfrastructure.application.AppWarmUp.RunStartupTasks(AppWarmUp.java:894)
at com.plumtree.uiinfrastructure.application.AppWarmUp.Init(AppWarmUp.java:201)
at com.plumtree.uiinfrastructure.diagnostic.DiagnosticRunner.executeAllTestsWithoutPause(DiagnosticRunner.java:127)
at com.plumtree.uiinfrastructure.diagnostic.DiagnosticRunner.executeAllTests(DiagnosticRunner.java:138)
at com.plumtree.diagtool.diagnostic_net.main(diagnostic_net.java:40
Caused by: com.plumtree.openfoundation.util.XPException: Fatal error loading lib file analyticstag: Unable to locate Tag Library meta data.
at com.plumtree.portaluiinfrastructure.tags.manager.TagLibManager.InternalLoadLibFile(TagLibManager.java:434)

... 11 more

Task 'LoadCustomLoads' Failed on Startup
Task #14 (LoadCustomLoads) Step #2
--------------------------------------------------------------------------------
error: LoadCustomManagers: XML or classpath problem.
platform: RedHat Linux (JRockit VM)

Cause

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