OAM RSA Integration is not Working. HTTP-500 Internal Server Error (Doc ID 1212484.1)

Last updated on MARCH 08, 2017

Applies to:

COREid Access - Version: 10.1.4.3.0 and later   [Release: and later ]
Information in this document applies to any platform.

Symptoms

Oracle Access Manager (OAM) RSA integration is not working. HTTP-500 Internal Server Error after entering a valid username/passcode.

Steps to reproduce the issue...
1. Open a new browser session and enter the following URL:
http://hostname.domian:port/staic page

This brings up the RSA login form

2. Enter username and passcode

3. Http 500 error...

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, you@example.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this may be available in the server error log.

  • Tested with IE, Firefox and Chrome...same issue on all
  • Webgate is configured with a Single Access Server with RSA Agent running.
  • User names being tested are under 24 characters
  • The pin being entered matches the PIN requirements (i.e. Length and Character), pin is 4 digits which is what Customer RSA administrator has advised is correct.
  • Turning on RSA plugin tracing did not result in any log file.
  •  From the Web Server (OHS2) error log...

[Thu Sep 16 11:19:09 2010] [error] [client xxx.xxx.xx.x] (8)Exec format
error: exec of '/tchp1s/oam/product/ohs2_1014/ohs/htdocs/securid-cgi/securid.pl' failed,
referer: http://hostname.domain:port/securid-forms/securid-std-login.html [Thu Sep 16 11:19:09 2010] [error] [client xxx.xxx.xx.x] Premature end of
script headers: securid.pl, referer:
http:///hostname.domain:port/securid-forms/securid-std-login.html


  • From the Web Server (OHS2) access log...

xxx.xxx.xx.x - - [16/Sep/2010:11:18:50 -0500] "GET /test HTTP/1.1" 302 345
xxx.xxx.xx.x - - [16/Sep/2010:11:19:04 -0500] "POST /securid-cgi/securid.pl
HTTP/1.1" 500 659


  • From the Web Server (OHS2) WebgateG log...

2010/09/16@16:19:08.169939 9444 9444 AUTHENTICATION DEBUG2 0x00000201 /usr/ab uild/Oblix/10143hf/palantir/access_api/src/obuser_session.cpp:446 "Authentication success"


  • From the Access Server log...

16-9-2010 11:19:35 <xxx.xxx.xxx.xxx:1259> Client 'CPG_RSA_AccessGate'
Authenticated.


Cause

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