Content Server Doesn't Start After Installing The Update Bundle (Doc ID 1238033.1)

Last updated on MAY 24, 2017

Applies to:

Oracle WebCenter Content - Version 10.1.3.5.0 and later
Information in this document applies to any platform.
CS 10gR3 any version.

***Checked for relevance on 03-Dec-2012***


Symptoms

Errors starting the Content Server after installing the Update Bundle.

system 10.14 08:44:04.700 main !csResourceContainerUnknownTag-exception stack
intradoc.common.ParseSyntaxException: !csResourceContainerUnknownTag
at intradoc.common.ParseOutput.createParsingException(Unknown Source)
at intradoc.common.ResourceContainer.parseAndAddResourcesEx(Unknown Source)
at intradoc.resource.ResourceLoader.loadResourceFileEx(Unknown Source)
at intradoc.resource.ResourceLoader.loadResourceFile(Unknown Source)
at intradoc.server.DataLoader.cacheResourceFile(Unknown Source)
at intradoc.server.IdcSystemLoader.loadResourcesEx(Unknown Source)
at intradoc.server.IdcSystemLoader.loadComponentDataEx(Unknown Source)
at intradoc.server.IdcSystemLoader.finishInit(Unknown Source)
at intradoc.server.IdcSystemLoader.init(Unknown Source)
at intradoc.server.IdcServerManager.init(Unknown Source)
at IdcServer.init(Unknown Source)
at IdcServer.main(Unknown Source)
(internal) 10.14 08:44:04.700 main !csErrorLoadingResourceFile,/u01/app/stel/custom/InboundRefinerySupport/resources/inboundrefinerysupport_resource.htm-exception stack
intradoc.common.ServiceException: !csErrorLoadingResourceFile,/u01/app/stel/custom/InboundRefinerySupport/resources/inboundrefinerysupport_resource.htm
at intradoc.server.IdcSystemLoader.loadResourcesEx(Unknown Source)
at intradoc.server.IdcSystemLoader.loadComponentDataEx(Unknown Source)
at intradoc.server.IdcSystemLoader.finishInit(Unknown Source)
at intradoc.server.IdcSystemLoader.init(Unknown Source)
at intradoc.server.IdcServerManager.init(Unknown Source)
at IdcServer.init(Unknown Source)
at IdcServer.main(Unknown Source)
Caused by: intradoc.common.ServiceException: !csResourceLoaderParseError,/u01/app/stel/custom/InboundRefinerySupport/resources/inboundrefinerysupport_resource.htm,11,3!csResourceContainerUnknownTag!$
-><@dynamicdata CoreMenuItems@>
->id\, label\, linkType\,linkData
->REFINERY_CONFIG\, wwIbrConfigMenuLabel\, cgi\,IdcService=GET_CONFIG_OPTIONS&ConfigData=ibrOptions
at intradoc.resource.ResourceLoader.loadResourceFileEx(Unknown Source)
at intradoc.resource.ResourceLoader.loadResourceFile(Unknown Source)
at intradoc.server.DataLoader.cacheResourceFile(Unknown Source)
... 7 more
Unable to load resource file /u01/app/stel/custom/InboundRefinerySupport/resources/inboundrefinerysupport_resource.htm.

Also have this error in the server output:

java.lang.UnsatisfiedLinkError: intradoc.common.NativeOsUtils.getNativeVersion()Ljava/lang/String;
at intradoc.common.NativeOsUtils.getNativeVersion(Native Method)
at intradoc.common.NativeOsUtils.checkVersion(Unknown Source)
at intradoc.common.NativeOsUtils.<init>(Unknown Source)
at intradoc.common.EnvUtils.initializeOsFlags(Unknown Source)
at intradoc.common.EnvUtils.getOSFamily(Unknown Source)
at intradoc.shared.SharedLoader.configureBufferPoolUsage(Unknown Source)
at intradoc.shared.SharedLoader.loadInitialConfig(Unknown Source)
at intradoc.server.IdcSystemConfig.loadAppConfigInfo(Unknown Source)
at intradoc.server.IdcServerManager.init(Unknown Source)
at IdcServer.init(Unknown Source)
at IdcServer.main(Unknown Source)

Changes

Installed a new version of the Content Server Update Bundle component.

Cause

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