Last updated on DECEMBER 02, 2016
Applies to:Oracle WebCenter Interaction - Version 6.0.0 and later
Oracle-BEA AquaLogic Interaction Logging Utilities - Version 1.0.0 and later
Information in this document applies to any platform.
***Checked for relevance on 28-Jan-2014***
This article provides video and written instruction on how to use the Logging Service and the Console Logger to capture a PTSpy log. This log file can then be sent to Oracle Support when opening a service request.
Oracle Support may also request that customers use the Logging Service and/or the Console Logger to capture PTSpy log data in an unattended or automated manner that is more conducive to obtaining the data desired than using Logging Spy. An example of such a situation would be capturing PTSpy log data from production environments in an unattended setup over a period of time. Since the Logging Service runs as a service, no interactive user session is required on the operating system in order to start and stop logging.
Both the Logging Service and the Console Logger, which can be run from the command-line, offers both customers and Oracle Support more practical flexibility in finding a logging strategy that will capture the relevant data required for troubleshooting.
If you are unfamiliar with PTSpy log files and the use of Logging Spy, which is the primary user-mode application for capturing PTSpy log data, we highly recommend that you first review <Document 1105364.1>, which includes video and written instruction on how to use Logging Spy.
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