Access Denied Retrieving User Information When User Tries To Reset Their Password

(Doc ID 1262158.1)

Last updated on FEBRUARY 01, 2018

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.1.2.0 and later
Information in this document applies to any platform.
Checked for relevance on 01-Feb-2018

Symptoms

When first attempting to access the reset quiz, or after competing the reset quiz and entering the new password, users receive the error message;

"Access Denied retrieving user information"

Cause

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