WebCenter Content (formerly UCM) 11g Deployed on Windows Server When Trying To Convert Documents Into HTML Files the Error: "CreateProcess error=14001" Occurs (Doc ID 1265682.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle WebCenter Content - Version 11.1.1.3.0 and later
Information in this document applies to any platform.
Reviewed for concurrency on 5/09/2013.

Symptoms

In WebCenter Content 11g. the Dynamic Converter and ContentAccess components are enabled and configured. The following error occurs when attempting to get an HTML conversion for a content item.

Event generated by user 'weblogic' at host 'server:16200'. Referred to by http://server:16200/cs/idcplg?IdcService=DOC_INFO&dID=36&dDocName=PRIBEIRO1. User agent is Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2) and request method is GET. The html export was not successful. [ Details ] An error has occurred. The stack trace below shows more information. !csUserEventMessage,weblogic,rmsal-vprd03:16200!csFileServiceReferredToBy,http://server:16200/cs/idcplg?IdcService=DOC_INFO&dID=36&dDocName=PRIBEIRO1!csFileServiceUserAgent,Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2),GET!csHtmlExportNotSuccessful intradoc.common.ServiceException: !csHtmlExportNotSuccessful at dynamicconverter.DynConverterHandler.doConversion(DynConverterHandler.java:1430)

 

The trace log for the Dynamic Converter shows:
dynamicconverter/7 11.05 15:51:22.330 IdcServer-132 Unable to use process builder to create the process java.io.IOException: Cannot run program "D:/Oracle/MIDDLE~1/ORACLE~2/ucm/idc/components/ContentAccess-win32/win32/lib/contentaccess/hcexport.exe": CreateProcess error=14001, This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem dynamicconverter/7 11.05 15:51:22.330 IdcServer-132 at java.lang.ProcessBuilder.start(ProcessBuilder.java:459) dynamicconverter/7 11.05 15:51:22.330 IdcServer-132 at dynamicconverter.Runner.start(Runner.java:120)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms