Unable to View a Subscribed Group Space Announcement RSS Feed from Internet Explorer or Outlook:"Internet Explorer was unable to update this feed and will try again later"

(Doc ID 1267740.1)

Last updated on SEPTEMBER 16, 2013

Applies to:

Oracle WebCenter Portal - Version 11.1.1.2.0 and later
Information in this document applies to any platform.
Checked for relevance on 16-Sep-2013

Symptoms

When attempting to view a subscribed Group Space Announcement RSS Feed, the following error occurs.

From Internet Explorer 7:
               
Internet Explorer was unable to update this feed and will try again later

From IE 8:
            Internet Explorer is unable to update this password-protected feed. Authentication forbidden.

From Outlook:
           Outlook cannot process the RSS content from 'http://server:port/rss/rssservlet?...'. The link may not point to a valid RSS source.

Steps to reproduce:

The issue can be reproduced at will with the following steps with Internet Explorer:

  1. Create a group space and enable the announcements service.
  2. Enable the Announcements page.
  3. Go to the Announcement page.
  4. Add some announcements.
  5. Click on the RSS icon.
  6. Subscribe to the Announcements in Internet Explorer 7 or 8.
    This initial subscription should work.
  7. Add a new announcement.
  8. Close the browser and access the subscribed RSS Announcements Feed using Internet Explorer 7 or 8.
    Here you should get the error.


The issue can be reproduced at will with the following steps with Outlook:

  1. Create a group space and enable the announcements service.
  2. Enable the Announcements page.
  3. Go to the Announcement page.
  4. Add some announcements.
  5. Click on the RSS icon.
  6. Copy the Announcements URL.
  7. Open Outlook.
  8. Go to the RSS Feeds Folder.
  9. Right Click the RSS Feed Folder and select "Add a New RSS Feed...".
  10. Provide the URL of the Announcements RSS Feed.
    Here it shows the error.

Cause

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