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Users Are Unable To Log Into A Single Sign-On (SSO) Protected WCI Portal (Doc ID 1270148.1)

Last updated on APRIL 18, 2018

Applies to:

Oracle WebCenter Interaction - Version 10.3.0.1 to 10.3.0.1
Information in this document applies to any platform.

Symptoms

Users are unable to log into a Single Sign-On (SSO) protected WebCenter Interaction (WCI) 10.3.0.1 portal.

When using Internet Explorer, "Internet Explorer cannot display the webpage" is displayed.

When using Mozilla Firefox, "The page isn't redirecting properly" is displayed.

If a PTSpy log is taken while reproducing the issue, it appears the portal is endlessly redirecting to the SSO servlet (in Java portals) or the the SSOLogin.aspx page (in .NET portals).

The following PTSpy log message is seen multiples times for the same user:

3917 portal.spt-aspen.plumadmin 11-29-2010 11:49:59.992 Info UI_Infrastructure .NET #1 com.plumtree.uiinfrastructure.login.SSOAuthenticator Issuing redirect to the SSO login page due to a non-existent session and activity space.

Cause

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