WCI Crawler Log Shows Error "The card for the document xxx was not refreshed because the lock could not be obtained" ? (Doc ID 1271792.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle WebCenter Interaction - Version 5.0.5 and later
Information in this document applies to any platform.
This issue is not related to a specific release/version of WCI. All versions of WCI from 5.0.4 all the way up to 10.3.X and current version are applicable.
Checked for relevance on 09-09-2013

Symptoms

When running a crawler that crawls items from Publisher (Content) or Collaboration into the Knowledge Directory (KD) and looking into the WCI job log, the following warning can be seen:

"The card for the document xxx was not refreshed because the lock could not be obtained"


The crawler job run by the automation server shows a status of "successful".

Cause

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