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WebCenter Interaction Collaboration - Windows Error When Opening Web Folder - "The folder you entered does not appear to be valid. Please choose another." (Doc ID 1272585.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle WebCenter Collaboration - Version 10.3.0 and later
Information in this document applies to any platform.
***Checked for relevance on 28-Jan-2014***


A web folder Request returns the following Windows error - "The folder you entered does not appear to be valid. Please choose another."

A PTSpy log taken on the portal(WCI) server does not show any errors, however a PTSpy log taken on the Collaboration Server shows the following message -

There was a WebDAV server internal error
com.plumtree.webdav.error.WebDavInternalException: The user does not have the necessary portal activity right.
at com.plumtree.collaboration.docman.webdav.WebDAVServer.getWebDavPassport(
at com.plumtree.webdav.method.WebDavMethodInfo.authenticate(
at com.plumtree.webdav.method.WebDavMethodInfo.<init>(
at com.plumtree.webdav.servlet.WebDavServlet.service(
at javax.servlet.http.HttpServlet.service(

The collaboration log shows an Internal Server 500 error for the request.


There may have been changes to the Notification Gateway Entry Web Service, including changes to the gateway timeout.


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