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Troubleshooting Active Directory Integration with WebCenter Content Server (Doc ID 1272831.1)

Last updated on FEBRUARY 22, 2021

Applies to:

Oracle WebCenter Content - Version 11.1.1.2.0 and later
Oracle WebCenter Content: Rights - Version 11.1.1.2.1 and later
Information in this document applies to any platform.

Purpose

Enabling Active Directory integration for WCC 11g is a complex process that involves many different components.  However, even after following these steps, you may find that additional troubleshooting is needed. This document covers that process.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Can you log in to Admin Server, a Managed Server, or the IRM client using basic authentication?
 Do you see Kerberos errors in the managed server log?
 Definition of Kerberos Errors
 Confirm Kerberos settings on the server
 Use packet tracing
 Check for Extended Protection for Authentication
 
 Analyze Kerberos Errors in WLS Logs
 Synchronize machine clocks
 Kerberos Ticket Cache

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