Searches In the Tray Layout Do Not Return Any Results When the CS URM Agent is Enabled (Doc ID 1272922.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Universal Content Management - Version: 11.1.1.3.0 to 11.1.1.3.0 - Release: 11g to 11g
Information in this document applies to any platform.

Symptoms

When a search is performed in the Tray's 'Search' portion with the CS URM Agent enabled, no results are returned even if a blank search is performed.

Steps to Replicate
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1. Log into the CS/URM Agent machine as an admin user
2. Switch the layout to "Trays"
3. Open the "Search" tray
4. Click the "Search" button in the 'Criteria' tab (to perform a blank search)
5. The tab was automatically switched to the 'Results' tab, and nothing came back.


Also, if a blank quick search is performed while having the 'Search' tray open. Both the main window and the 'Search' tray will now populate with the quick search results.

Cause

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