"DisableNtfs8dot3" Does Not Correct the Error "The weblayout directory is on a filesystem with 8dot3 semantics" (Doc ID 1277159.1)

Last updated on MARCH 05, 2024

Applies to:

Symptoms

On every page of UCM 11g, the following message is displayed at the top:

You are accessing the shared/remote filesystem using CIFS/Samba from a Unix/Linux server where Content Server is running, rather than using NFS or being directly attached to a SAN.

OR...

After running the UCM command "Installer DisableNtfs8dot3" and restarting Windows, the error persists.

After manually setting Windows registry to disable 8.3 naming support and restarting Windows, the error persists.
(HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem\NtfsDisable8dot3NameCreation = 0x00000001)

When verifying if 8.3 naming support is actually disabled (see test below), the results show that the Windows registry change disables 8.3 naming support for the local disk C:\, but has no effect on the remote NAS/CIFS filesystem where the UCM weblayout directory exists.


The test (using no UCM code):

...against the local C drive:

Test result: 8.3 naming is enabled on the NAS/CIFS remote file system.

Changes

Cause

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