WCI: Duplicate Documents Appear in Snapshot Queries and the Knowledge Directory Due To Failing Search Repair Job (Doc ID 1278084.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle WebCenter Interaction - Version 6.1.1 and later
Information in this document applies to any platform.
***Checked for relevance on 08-Oct-2013***

Symptoms

When viewing the knowledge directory in browse mode (using search server), certain knowledge directory folders have duplicate cards (documents) from other knowledge directory folders. This impacts the snapshot queries which target these folders, because you see duplicates there as well.

The behavior of incorrect cards showing occurs in browse mode but not edit mode when displaying the knowledge directory folder. Since by default knowledge directory browse mode displays data stored in the search index and edit mode displays data stored in the database, this indicates the database is healthy, but that there are incorrect entries in the search index.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms