WebCenter Interaction Login XPException: "The Common Opener Could Not Open This Object"

(Doc ID 1290140.1)

Last updated on APRIL 17, 2017

Applies to:

Oracle WebCenter Interaction - Version 10.3.0.1 and later
Information in this document applies to any platform.

Symptoms

The WebCenter Interaction (WCI) portal may display the following error when the user tries to log into the portal if the 'My Pages refresh' interval is greater than the portal session timeout value.

When the user tries to re-login to the WCI portal, the portal throws an exception: "The Common Opener could not open this object. : com.plumtree.openfoundation.util.XPException: The Common Opener could not open this object."

The exception is the same in PTSpy and the View Source of the portal page. A View Source of the portal page while generating the problem behavior shows an error similar to the following:

<!--The Common Opener could not open this object. : com.plumtree.openfoundation.util.XPException: The Common Opener could not open this object.
at com.plumtree.uiinfrastructure.opener.BaseOpenerControl.CheckActionSecurityAndExecute(XPHashtable _htArguments) in e:\buildroot\Release\portalui\10.3.0.x\ptwebui\uiinfrastructure\dotnet\prod\src\com\plumtree\uiinfrastructure\opener\BaseOpenerControl.cs:line 169
at com.plumtree.uiinfrastructure.interpreter.MVCController.HandleRedirect(Redirect redirect, RequestData tempData) in e:\buildroot\Release\portalui\10.3.0.x\ptwebui\uiinfrastructure\dotnet\prod\src\com\plumtree\uiinfrastructure\interpreter\MVCController.cs:line 390
at com.plumtree.uiinfrastructure.interpreter.Interpreter.HandleRequest(IXPRequest request, IXPResponse response, ISessionManager session, IApplication application) in e:\buildroot\Release\portalui\10.3.0.x\ptwebui\uiinfrastructure\dotnet\prod\src\com\plumtree\uiinfrastructure\interpreter\Interpreter.cs:line 464
at com.plumtree.uiinfrastructure.interpreter.Interpreter.DoService(IXPRequest request, IXPResponse response, ISessionManager session, IApplication application) in e:\buildroot\Release\portalui\10.3.0.x\ptwebui\uiinfrastructure\dotnet\prod\src\com\plumtree\uiinfrastructure\interpreter\Interpreter.cs:line 200 at
..........................

Caused by: System.NullReferenceException: Object reference not set to an instance of an object.
at com.plumtree.uiinfrastructure.opener.types.ClassTypeManager.GetDefaultOpenerMode(String _strClassKey) in e:\buildroot\Release\portalui\10.3.0.x\ptwebui\uiinfrastructure\dotnet\prod\src\com\plumtree\uiinfrastructure\opener\types\ClassTypeManager.cs:line 63
-->

Cause

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