Content Server is not able to Handle Email Content with the Same Email Subject (Doc ID 1291312.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle WebCenter Content - Version 11.1.1.4.0 to 11.1.1.4.0 [Release 11g]
Information in this document applies to any platform.
***Checked for relevance on 12-Dec-2012***

Symptoms

Email messages with duplicate titles do not successfully check-into the content server via Outlook Integration with Desktop Integration Suite.  This action creates an error stating that the  file already exists.  Checking-in email content with different email subjects is successful however.

The steps to reproduce the issue:

1. Select 2 or 3 email items with the same subject
2. Drag and drop them to a target folder without meta prompt

Error occurs, file already exists.  The content server logs may show the following error as well.

Event generated by user 'dmin' at host 'servername'. Invalid Metadata
 for '000079'. Item with name 'same subject.msg' already exists in folder
 '/Contribution Folders/folder/'. [ Details ] .
 An error has occurred. The stack trace below shows more information.
 !csUserEventMessage,admin,servername!$!csCollectionInvalidMeta,000079!cs
 CollectionContentAlreadyExists,same subject.msg,/Contribution Folders/HF1/
 intradoc.common.ServiceException:
 !csCollectionInvalidMeta,000079!csCollectionContentAlreadyExists,same
 subject.msg,/Contribution Folders/HF1/
 at  intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequest
 Implementor.java:1760)  at intradoc.server.Service.buildServiceException(Service.java:1997)
 at intradoc.server.Service.createServiceExceptionEx(Service.java:1991)
 at  collections.CollectionUserHandler.canPlaceInCollection(CollectionUserHandler.java:2878)

Cause

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