WCI Collaboration Crawler Fails Due To Error: "Folder with id 0 either does not exist or you do not have access to it." (Doc ID 1292093.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle WebCenter Collaboration - Version 4.2 to 10.3.0.1
Information in this document applies to any platform.
***Checked for relevance on 11-Nov-2013***

Symptoms

When running Webcenter Collaboration Crawler which publishes the documents in a particular project to Knowledge directory, the job may fail due to the error below:

Feb 4, 2011 10:48:24 AM- com.plumtree.server.marshalers.PTException: -2147024891 - Error in function PTCatalog.OpenFolder (lFolderID == 0, bLockOnOpen == false): -2147024891 - Folder with id 0 either does not exist or you do not have access to it.FindFolderForContainer failed for container "My Project"


Job may still succeed in some cases (for example: a sub-folder in Collaboration project is not accessible to content crawlers instead of the root). However, same error will appear in job history.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms