Internal Error WWWC-00006 / WWC-41417 Logging onto Portal 11.1.1.4 With OAM 11.1.1.3 (Post OAM-SSO Migration) (Doc ID 1295381.1)

Last updated on NOVEMBER 08, 2016

Applies to:

Portal - Version 11.1.1.4.0 to 11.1.1.4.0 [Release FMW11g]
Oracle Access Manager - Version 11.1.1.3.0 and later
Information in this document applies to any platform.
Checked for relevance on 02-Jul-2014

Symptoms

The following configuration was in-place when this issue was found:
- Starting from FMw 11.1.1.3 - Portal working with SSO 10.1.4.3
- Upgrade to FMw 11.1.1.4 - Portal working with SSO 10.1.4.3
- Migrated OSSO 10.1.4.3 to OAM 11.1.1.3
- OSSO-OAM was working: tested both Webgate and mod_osso.

Trying to login onto Portal with OAM in-place the following error is shown within the browser:

Error
internal error (WWC-00006)
Unexpected error encountered in wwsec_app_priv.process_signon (User-Defined Exception) (WWC-41417)
or also
"internal error (WWC-00006)
Unexpected error encountered in wwsec_app_priv.process_signon (User-Defined Exception) (WWC-41417)
An exception is raised when accessing the Oracle Internet Directory: 32: No such object
Details
Operation: dbms_ldap.search_s
Entry DN: dc=example,dc=com
Attribute names: orclguid
: orclguid
Search scope: Sub-tree
Search filter: (|(orclguid=CBDCB2B364669044E040BC0AC5067EE1)(orclguid=CBDCABF5B3A234EAE040BC0AC5066FCE)(orclguid=CBDCABF5B3A334EAE040BC0AC5066FCE)(orclguid=CBDCABF5B3A434EAE040BC0AC5066FCE)(orclguid=CBDCB2B364559044E040BC0AC5067EE1)). (WWC-41743)"

Cause

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