WebCenter Interaction - Automation Server Jobs Do Not Complete And Show Status As Interrupted (Doc ID 1299771.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle WebCenter Interaction - Version 6.1.1.2 and later
Information in this document applies to any platform.
***Checked for relevance on 28-Jan-2014***

Symptoms

When checking the status of your jobs in the Job Histories Intrinsic Portlet or in Portal Administration, you see that some show the status 'Interrupted'.

When the joblog is examined, the following message is seen at the end of the log:

The Job Has Timed Out


A Logging Spy trace taken on the Automation Server during the same time period will show the following error message:

12482 automation.xxxxx.xxxxx 2-21-2011 15:10:19.580 Error AutomationServer Job#x_Watcher com.plumtree.automationserver.server.PTGenericJobWatcher Timeout limit exceeded. Terminating job #x

In most cases you will find that the job times out after a specific period of time and is reproducible.

Cause

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